STORE POLICY
Customer Care
At our core, we prioritize a seamless, dependable experience from purchase to post-delivery support. Every inquiry is handled with care, discretion, and attention to detail.
Support Hours
Our support team is available Monday–Friday, 9 AM–5 PM (PST). Requests submitted outside these hours are addressed promptly on the next business day.
Contact Experience
All support requests should be submitted via email or through our contact form. To ensure efficient handling, please include your order number and a clear summary of your request.
Response Time
We respond to all inquiries within 24–48 business hours, with priority given to order-related or delivery issues.
Areas of Support
We provide assistance with:
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Order tracking and delivery updates
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Product concerns (damaged, defective, or incorrect items)
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Return and exchange requests
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Guidance on product use and care
Product Experience Support
We are committed to ensuring you receive the full value of your device. Our team can assist with usage guidance, best practices, and troubleshooting to help you achieve optimal results.
Resolution Standard
If an issue arises, we focus on fast, fair resolution—whether that means replacement, refund, or another appropriate solution based on the situation.
Commitment to Quality
We take product quality and customer trust seriously. Every interaction is handled with the intent to maintain high standards and long-term customer confidence.
Privacy Policy
Information We Collect
When you place an order or interact with our website, we may collect:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment information (processed securely through third-party providers)
We only collect information necessary to process orders, provide customer support, and improve your shopping experience.
How We Use Your Information
Your information is used to:
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Process and fulfill orders
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Send order confirmations and shipping updates
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Provide customer support
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Improve website performance and customer experience
We do not sell, rent, or trade your personal information to third parties.
Payment Security
All payments are processed through secure, encrypted third-party payment providers. We do not store full credit card details on our servers.
Data Protection
We use industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
Safety Policy
Our red light therapy cupping device is designed for wellness and recovery support when used correctly.
General Safety Guidelines
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Always read the user manual online before use
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Do not use on broken, irritated, or infected skin
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Do not use on areas with active inflammation or open wounds
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Avoid prolonged use on a single area to prevent discomfort
Medical Disclaimer
This product is not intended to diagnose, treat, cure, or prevent any medical condition. If you are pregnant, have a medical condition, or are using medical devices (such as pacemakers), consult a healthcare professional before use.
Usage Responsibility
Users are responsible for following instructions properly. We are not liable for injury or damage resulting from misuse or failure to follow provided guidelines.
Age Restriction
This product is intended for adults 18 years and older unless supervised by a qualified professional.
Payment Methods
We offer secure and flexible payment options through Wix Payments and other supported providers at checkout. All payments are processed securely using encrypted systems to protect your information.
We currently accept:
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Credit and debit cards (Visa, Mastercard, American Express, Discover)
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PayPal (where available at checkout)
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Apple Pay and Google Pay (if enabled on your device and browser)
All transactions are charged in USD at the time of purchase. Your payment details are securely handled by trusted third-party payment processors and are never stored on our servers.
If a payment is declined, please check your card details or contact your bank for assistance before trying again.